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5 Point Care Your life. Your way.

Feedback and complaints

Share a suggestion, compliment or concern. You can leave your contact details out.

This form is not an emergency service. In an emergency, call 000. You can also use the independent complaint routes below.

About your feedback
Contact details (optional unless you want a response)

This is a preference, not a booked appointment. We will confirm a suitable time.

Provide an email address or phone number so we can contact you.

Your feedback

A few general details are enough. Please leave out NDIS numbers, medical details and identifying participant information.

Your feedback will be sent to the 5 Point Care team. If you request a response and provide contact details, we will contact you. For time-sensitive matters, please phone or email the team.

Let’s talk.

0477 257 003

[email protected]

Close to home.

Redlands, Brisbane and Logan

For time-sensitive matters, use the phone or email above.

How getting started works

Support to speak up

You can ask someone you trust to help you share feedback. For information about making a complaint to the regulator, visit the NDIS Quality and Safeguards Commission. This website is not an emergency or incident-reporting service.

Independent help with a complaint

You can seek independent help using the direct routes below.

A real concern about NDIS support?

Contact the NDIS Quality and Safeguards Commission on 1800 035 544. You can report a concern independently of the provider.

Report an issue or make a complaint

Open the Commission’s reporting form

Want someone alongside you?

An independent advocate can help you understand your rights and raise a concern.

Find a disability advocate

Official Easy Read complaint information

Immediate danger?

Call 000 in an emergency. This website is not an emergency or incident-reporting service.

Language and interpreting information

National Relay Service options