Your rights and choices
Your preferences, decisions and communication needs should be part of every support conversation.
Understand your options
These are questions and rights to explore when choosing support.
Your choices
Take time to understand your options. You can choose who helps you make decisions and ask how you can review or change support. Tell us about your preferences and any changes you would like to discuss.
Your communication
Ask for information in a language, mode or format you understand. You can request help to read an agreement or prepare questions for a conversation.
Your privacy and dignity
You can ask why information is needed, who will see it and how to access or correct it. A first conversation should not require you to send sensitive records.
Independent support and advocacy
A trusted supporter or independent advocate can help you understand information and speak up.
Find an independent disability advocate
Read the Commission’s advocacy guidance
You can raise a concern
You have the right to raise concerns without threats or pressure. If you have a real concern about NDIS supports, you can contact the Commission independently of the provider.
Ask questions before you agree.
Explore the support, costs, agreements and choices that matter to you.