Privacy
Understand what this website records before sharing information.
Share only what is needed
For an initial enquiry, share only the contact details and general information needed to start a conversation. Do not enter NDIS numbers, health information, documents or other sensitive personal information.
What this website saves
If you submit a form, the contact details and message you provide are stored in a private website record. The website administrator can review and delete those records. The enquiry details are also emailed to the 5 Point Care team using Resend, an email delivery service. Resend may process this information outside Australia. Replies from the team are handled through their email service. No automatic confirmation email is sent to the person submitting the form.
Application CVs
When applying for an advertised position, you may attach a PDF CV. It is stored privately with your application, outside the public media library. Authorised administrators can download it after signing in.
Your CV is checked for known malware before it is accepted. The file is not attached to notification emails. The email tells the team that a CV is available in your private application record.
Please do not upload identity documents, screening certificates or information identifying people you have supported. Contact the team if you would like to discuss or remove a CV you have provided.
Website settings
WordPress uses cookies when someone logs into the administration area. Independent Analytics records page visits, referring websites, approximate visitor locations and device information. These statistics are stored on this website’s server. Analytics does not use cookies or include form contents. No third-party form service has been added. Photos and fonts are served locally.
Questions about your information
Contact the team using the phone or email shown on this website to ask about information you have provided, request a correction or discuss a privacy concern. This page describes website data handling; ask the team for the privacy information that applies to delivery of your support.
How the planner uses your choices
The starting-point planner does not call an AI service or submit your choices. If you choose “Enquire about support”, its general summary is held briefly in this browser’s session storage and removed when loaded into the enquiry or referral form. You can edit it before submitting an enquiry.
The website server also keeps ordinary technical request logs. Leaving contact details blank is different from promising technically untraceable browsing.
Using the AI website assistant
The assistant helps you find public information about 5 Point Care. The website handles your message and short conversation locally. OpenAI receives a question assembled from predefined public website topics, coarse safety indicators, reviewed public page excerpts and proposed AI answers for checking. It does not receive your raw message or raw conversation history. Topics and safety indicators may still suggest what information you are seeking. This processing may occur outside Australia. OpenAI may retain information under its own service policies. The website does not save server-side chat transcripts.
Please keep names, contact details, NDIS numbers, health information and personal care details out of chat. Automatic checks can miss personal information. Use our contact form or call the team when you need to discuss personal support.
Public topic summaries and safe replies are automatically remembered in this browser for seven days so you can move between pages or return later. Your raw questions are not saved in the new browser history. Older saved chats are cleared once when this privacy update first runs. It expires seven days after the first saved message, without extending that date when you browse. Expired copies are cleared when the website next runs in your browser. Anyone using the same browser profile may be able to see it. Choose Clear chat to remove the saved conversation from this browser. This does not delete information already processed by OpenAI or records you have submitted through a form.
We keep daily totals of assistant use, broad topics, helpfulness feedback, link clicks, technical failures and API usage for 90 days. These totals do not contain chat text, form contents or individual browsing trails. A contact-link click does not mean an enquiry has been submitted.
Staff do not monitor this chat. It does not submit complaints, report incidents, book a callback or contact emergency services. To ask for a reply, open the contact form and submit your enquiry. For a complaint or concern about support, use the feedback and complaints page or contact the team directly. If someone is in immediate danger, call 000.